Privacy Policy for Patios Direct Outdoor Living LLC Last Updated: 1/14/2025 1. Introduction Patios Direct Outdoor Living LLC ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website patiosdirectllc.com (the "Site") or engage with our services, including through Facebook lead generation ads. Please read this Privacy Policy carefully. By accessing or using our Site or services, you agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.   2. Information We Collect We may collect information about you in a variety of ways. The information we may collect includes:   Personal Data: Personally identifiable information, such as your name, email address, phone number, and zip code, that you voluntarily provide to us when you fill out forms on our Site, through our Facebook lead generation ads, or when you contact us for inquiries or estimates. We may also ask for the type of project you are interested in.   Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This may include information collected through cookies and similar tracking technologies. If you interact with us via a third party like Facebook we may receive information about your profile from that site.   Financial Data: We do not collect financial data through our website, however if you become a client we may then ask for and retain financial data to process payments. This is only done through contracts and never through our website or social media. 3. How We Use Your Information We may use the information we collect about you for various purposes, including to:   Provide, operate, and maintain our services. Respond to your inquiries, requests for estimates, and other customer service requests. Send you information about our services, promotions, and updates (you can opt out of these communications at any time). Process transactions and fulfill orders if you become a client. Improve our Site and services. Monitor and analyze usage and trends to improve your experience with the Site. Create and manage your account (if applicable). Comply with legal obligations. 4. Disclosure of Your Information We may share your information in the following situations: With Service Providers: We may share your information with third-party service providers who perform services for us or on our behalf, such as website hosting, data analysis, email delivery, and customer service. These companies will only be given access to data that is needed to complete their specific function.   With Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).   Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.   With Your Consent: We may disclose your information for any other purpose with your consent.   Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Site or use our services. These companies may use information about your visits to the Site and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.   5. Tracking Technologies and Cookies We may use cookies, web beacons, and other tracking technologies to collect and store information about your interactions with our Site. This helps us improve the Site and your experience. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may then be inaccessible or not function properly.   6. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.   7. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we might have any information from or about a child under 18, please contact us.   8. Your Rights and Choices Opt-Out: You may opt out of receiving future promotional emails from us by following the unsubscribe link at the bottom of each email. Access and Update: You may request access to, or correction of, your personal information by contacting us. Do Not Track: Your browser setting may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit. There is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, we currently do not alter our practices when we receive a "Do Not Track" signal from a visitor's browser.   9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.   10. Contact Us If you have any questions or comments about this Privacy Policy, please contact us at: Patios Direct Outdoor Living LLC 504-251-7073 Patiosdirectllc@gmail.com patiosdirectllc.com